Customer Support
Technical Support Contact Information
Telephone Number: 410-329-1300
Email: support@paradigmsoftware.com
Submit a Technical Support request.
Our friendly and professional staff are here to assist you. Paradigm Software®, L.L.C. provides our customers with industry leading support. Our online support services require a Standard Support Services Agreement and an approved login account. In order to access the online support services you must first log in. If you do not have a login account, please register for an account.
Standard Support Services Agreement
Users with an active Standard Support Services Agreement are entitled to the following services:
- Direct technical support with our team for the life of the Agreement
- Standard Support available from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday, except company holidays
- 24/7 Emergency Support
- Same level of service and support to all of our customers
- All support calls and emails are logged in our ticketing system
- Customer has access to check the status of open tickets via our website
- Utilize Remote Desktop applications such as LogMeIn Rescue, VPN, etc. to provide efficient remote access support
- Enhancements, updates, upgrades, and fixes are delivered through our website or remote support
- Continual improvements to our software and newly tested updates available on a weekly basis
- Software updates to your version of the application from our website
For issues that fall outside the scope of our Support Agreement, such as help with third-party software, software reinstallation or hardware not supplied by Paradigm Software®, L.L.C., additional charges may apply.